If product purchased from Shenzhen Infocus does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 180 days from the original purchase date. Customers may initiate refund request.
0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.
31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.
61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.
No refunds will be given after ninety (90) days from the original purchase date. Partially cost will be charged for an exchange request.
Received Defective Parts
•DOA, Dead on Arrival:
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please Contact us immediately within that 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:
•Pictures of the front and back of the shipment box.
•Pictures of the front and back of the product that has physical damages.
Wrong parts ordered
•Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Wrong parts received
•Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item, and contact us with email or whatsapp. We will verify the error and fix it as quickly as possible.processing time (within 7 business days)
Depending on customer's request (refund or exchange)
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
These policies are subject to change at any time and without notice.
Following terms applies to all refunds and exchange.
•All item(s) being returned must be in original condition with packaging, unused, and undamaged
•All item(s) have a warranty period of 180 days from the original purchase date. The RMA will be denied if the product is over the 180 day warranty period.